Last Updated: August 2026

Warm Welcome LLC ("Warm Welcome," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we may collect, how we use it, when it may be disclosed, how we protect it, and the choices you may have regarding your information.

This Privacy Policy applies to information collected through our website, communications with us, and our social media management, promotional product, and related services.

1. Information We Collect

The information we collect depends on how you interact with Warm Welcome.

Information You Provide to Us

When you contact us, request information, become a client, place an order, or otherwise communicate with us, you may provide information such as:

• Your name;
• Email address;
• Phone number;
• Business or organization name;
• Billing or shipping information;
• Information about your brand, business, project, or requested services;
• Social media account information or access permissions necessary to provide services;
• Logos, photographs, videos, text, graphics, and other materials you provide;
• Communications, feedback, instructions, and approvals; and
• Other information you voluntarily provide.

Please do not provide sensitive personal information that is not reasonably necessary for us to provide our services.

Information Collected Through Our Website

Our website is hosted by Squarespace. When you visit our website, Squarespace and technologies used to operate the site may automatically collect or process certain information.

Depending on your device, browser, website settings, and consent choices, this information may include:

• IP address;
• Browser information;
• Network and device information;
• Pages visited;
• Website or page visited before arriving at our website;
• Clicks and interactions;
• Internal links;
• Scrolling activity;
• Searches;
• Date and time information; and
• Other information relating to use and performance of the website.

This information may be used to operate, secure, maintain, and understand the performance of our website.

2. How We Use Information

We may use information collected through our website or services to:

• Respond to inquiries and requests;
• Communicate with prospective and current clients;
• Provide, administer, and improve our services;
• Create, schedule, manage, and publish social media content;
• Produce and fulfill promotional product orders;
• Provide customer support;
• Process transactions and maintain business records;
• Manage our relationships with clients;
• Understand website traffic and usage;
• Maintain, secure, and improve our website;
• Detect or prevent fraud, abuse, unauthorized activity, or security incidents;
• Protect our legal rights and enforce our agreements;
• Comply with applicable legal, tax, accounting, regulatory, or governmental requirements; and
• Carry out other purposes disclosed to you when information is collected or with your consent.

We do not sell or rent personal information to third parties for monetary compensation.

3. Squarespace Hosting and Analytics

Our website is hosted by Squarespace.

Squarespace provides the technology necessary to operate and securely serve our website and may process information about visitors on our behalf.

Our website may also use Squarespace's built-in analytics functionality to help us understand website traffic and activity.

Information used for analytics may include information about your browser, network, device, IP address, referring pages, pages visited, clicks, scrolling, searches, and timestamps.

We use analytics information to understand how visitors interact with our website, evaluate website performance, and improve our website and services.

Squarespace's processing of information is also subject to its own applicable privacy and data-processing practices.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small files or pieces of information stored on or accessed through your device when you visit a website.

Necessary Cookies

Squarespace may use necessary and required cookies to securely operate and provide this website and enable essential website functionality.

Because these technologies are necessary for the website to function, they may operate regardless of your preferences concerning non-essential cookies.

Analytics and Performance Cookies

Our website may use Squarespace analytics and performance cookies to help us understand website traffic, visitor activity, and website performance.

Where required or configured, these non-essential cookies may be restricted until you make a choice through our cookie banner.

Your Cookie Choices

Our website may display a cookie banner that allows you to accept, decline, or manage certain non-essential cookies.

You may also be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some website features.

If we add additional advertising, analytics, or tracking technologies in the future, we will update this Privacy Policy as appropriate.

5. Third-Party Services and Service Providers

We may use third-party companies and service providers to operate our business and provide services to our clients.

Depending on how you interact with us, these providers may include companies that assist with:

• Website hosting;
• Email and business communications;
• Payment processing;
• Social media platforms;
• Social media scheduling or management;
• Cloud storage and file sharing;
• Printing and manufacturing;
• Shipping and fulfillment;
• Information technology;
• Security;
• Accounting and business administration; and
• Other services reasonably necessary to operate our business.

These providers may process information as necessary to perform services for us or on our behalf and may maintain their own privacy, security, and data-processing practices.

We do not authorize service providers to use personal information provided by us for their own unrelated marketing purposes except where you separately interact with or consent to that provider.

6. When We May Disclose Information

In addition to disclosures to service providers described above, we may disclose information when reasonably necessary to:

• Comply with applicable law or regulation;
• Respond to valid legal process, subpoenas, court orders, or governmental requests;
• Investigate suspected fraud, misuse, or security incidents;
• Protect the rights, property, security, or safety of Warm Welcome, our clients, website visitors, or others;
• Enforce our agreements, policies, or legal rights; or
• Establish, exercise, or defend legal claims.

If Warm Welcome is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction as permitted by applicable law.

7. Social Media Management Services

Clients may authorize Warm Welcome to access or manage social media accounts and related business tools as necessary to provide our services.

Information we access may include account information, business information, content, analytics, messages, permissions, and other information made available through the applicable platform.

We use this access for purposes related to providing the services requested by the client.

Whenever reasonably available, we encourage clients to provide access using official business, administrator, partner, or delegated-access features offered by the applicable platform instead of sharing personal passwords.

Social media platforms are operated by independent third parties and maintain their own terms, privacy policies, security procedures, and data-processing practices. Warm Welcome does not control the privacy practices of those platforms.

8. Promotional Products

If you order promotional products from us, we may collect or process information necessary to fulfill the order, including your name, company information, contact information, artwork, shipping information, order details, and related communications.

We may provide information reasonably necessary to fulfill an order to printers, manufacturers, fulfillment providers, shipping companies, or other vendors involved in producing or delivering your products.

We disclose only the information reasonably necessary for those providers to perform the requested services.

9. Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method used, the payment processor may collect payment-card, bank-account, billing, or other financial information directly from you.

When payment information is entered directly into a third-party payment system, Warm Welcome may not receive or store your complete payment-card information.

We may receive transaction-related information such as your name, billing information, transaction amount, payment status, date, and transaction identifier for accounting, customer-service, and business-record purposes.

Payment processors maintain their own privacy and security practices.

10. Email and Other Communications

When you email or otherwise communicate with Warm Welcome, we collect the information you choose to provide.

Your communications may be stored or processed through our email provider, cloud services, business systems, or other technology providers used to operate our business.

We may retain communications when reasonably necessary to:

• Respond to your inquiry;
• Provide services;
• Document approvals or instructions;
• Maintain client and transaction records;
• Resolve disputes;
• Protect our legal rights; or
• Satisfy legal, tax, accounting, or regulatory obligations.

We do not maintain a separate website database of email inquiries unless reasonably necessary for our business operations, but copies may remain in our email systems, files, backups, or other business records.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes.

The amount of time information is retained may depend on the type of information and our reason for maintaining it.

We may retain information as reasonably necessary to:

• Provide services;
• Maintain transaction and accounting records;
• Maintain client records;
• Comply with tax or legal requirements;
• Resolve disputes;
• Enforce agreements;
• Prevent fraud or abuse; and
• Protect our legal rights.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information within our possession or control from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email system, electronic storage system, social media platform, or security measure can be guaranteed to be completely secure.

Accordingly, while we take reasonable precautions, we cannot guarantee the absolute security of information.

13. Your Privacy Choices and Requests

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

You may contact us to request that we:

• Provide information about personal information we maintain about you;
• Correct inaccurate personal information;
• Delete certain personal information; or
• Address another privacy-related request.

We will consider and respond to requests as required by applicable law.

Certain information may need to be retained despite a deletion request when reasonably necessary or legally permitted for purposes such as completing transactions, maintaining business records, satisfying tax or accounting requirements, preventing fraud, resolving disputes, enforcing agreements, or complying with legal obligations.

We may take reasonable steps to verify your identity before fulfilling certain requests.

14. Children's Privacy

Our website and services are intended for businesses and individuals seeking professional social media, marketing, or promotional services. They are not directed to children under the age of 13.

We do not knowingly collect personal information online from children under 13.

If we learn that we have collected personal information from a child under 13 in circumstances where we are required to delete it, we will take reasonable steps to do so.

15. Third-Party Websites and Links

Our website, social media accounts, or communications may contain links to websites or services operated by third parties.

Warm Welcome does not control and is not responsible for the content, privacy policies, security, or data practices of independent third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the "Last Updated" date.

Material changes will apply prospectively as required by applicable law.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us at:

Warm Welcome LLC
Email: social-media@warmwelcomellc.com